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CSA Program Policy


CSA Program Policy

Community Supported Agriculture (CSA) is a direct relationship between farmer and eater with a philosophy based on mutual respect between the two. In order for the CSA to run smoothly it is important for both parties to understand and adhere to a set of guidelines which are outlined below.

We are currently using a web-based software program called "Farmigo" for our members to register for the CSA and for us to manage their CSA account. This will also allow for members to be able to manage their own accounts. This program was designed specifically for farmers to help better manage their CSA programs.

CSA Options

This year we will be offering the 18 week (full share) weekly pick-up program, a 9 week (half share) bi-weekly pick up program, and a fall CSA share consisting of 4 bi-weekly pickups through November and December.

The cost of these programs are as follows:

  • Full CSA Program - 18 deliveries - $550 - Paid in full or 3 installments*
  • Half CSA Program - 9 deliveries - $300- Paid in full or 3 installments*
  • Fall  CSA Program - 4 deliveries - $150- Paid in full or 3 installments*

* First installment is due at time of sign-up and final installment must be dated no later than June 30th.

Save when purchaing a summer and fall CSA together before June 30th!

Combo Summer and Fall CSA

  • $690 for full summer and fall CSA (save $10)
  • $445for bi-weekly and fall CSA  (save $5)    

Receive web-store credits to use throughout the CSA season to purchase extra veggies in our web-store when you pay for a CSA subscription in full by February 29th!

  • Weekly CSA shares purchases paid in full by February 29th will receive a $30 worth of credits
  • Bi-weekly CSA share purchases paid in full by February 29th will receive a $15 worth of credits

Payment Information                                         

You may choose to make a payment online through PayPal, Interac e-mail money transfer through online banking, or by mailing us a check. Your online Farmigo account will send you payment confirmation and allow you to view your payment status.

CSA Season Start Date

The projected 1st delivery date of the CSA program and web-store orders is Wednesday, June 17th for Wednesday delivery (or Thursday the 18th or Saturday the 20th depending on your delivery location). This date is subject to change due to weather as we want to ensure that we have a diversity of veggies available from week one of the CSA program. If the CSA starts earlier or later, the duration of the season will stay the same at 18 weeks for the full summer season and the end date will be adjusted accordingly. This should not impact the Fall CSA season dates.

Bi-weekly CSA members may receive their 1st CSA share starting on June 17th/24th (18th/25th or 20th/27th depending on their pick-up location). We stagger the start dates of our bi-weekly CSA members in order for us to have a consistent amount of veggies to harvest each week.

Missed Pick-Ups and Vacations

Through "Farmigo," CSA members will be allowed to "take a vacation" from their CSA pick-up as long as it is established 2 days prior to a pick-up date. This can be done through your farmigo account. When a member chooses this option they may choose to be given 25 credits or arrange to receive a CSA share on another date (on an "off " week for bi-weekly pick-up members or by doubling up if you receive veggies weekly). The "credits" will be redeemable for our produce through an online store (see below for information on this) and delivered to your pick-up location. You will have to email us to let us know if you would like the 25 credits or make-up CSA share. These credits must be used during the regular 22 week combined summer and fall CSA season. Full CSA members are allowed 2 vacations and Half CSA members 1 vacation. Credits or make-up CSA share deliveries are not added automatically and so you will need to contact us in order to specify which option you prefer. Credits or make-up share will not be added to a member's account untill after the vacation hold date. Credits and make-up CSA shares are not added to accounts that have not been paid for in full at the time of the delivery hold.

If a member does not pick-up their veggies and has not selected the vacation option or notified us otherwise, they will not receive credits for the online store. However, there are no worries about your veggies going to waste as they will be donated through various channels. Another option would be to have a friend or family member receive that week's veggies. There is no need to notify us if that is the plan, however you may want to forward to them that week's newsletter containing information regarding the veggies they will receive.

Members will be notified as additional options become available such as bulk items for processing. Members may also use the online-store in addition to the CSA if they desire (see below for information about this).

Online Farm-Store

Those wishing to use this option can either use it to add on to your CSA delivery or pre-pay to give yourself credit on your "Farmigo" account.  Those who are not CSA members  must select the pre-pay option which requires a minimum of $200 for an initial "buy-in" to this service. Your balance can then be added to as needed with any amount. As you order your veggies your balance will be reduced to reflect your purchase.

Veggies are delivered to CSA delivery sites on a weekly basis, same time and place as the regular CSA pick-up. An order is placed to the store by a specified time each week (depending on the pick-up location selected) in order to receive veggies at that week's pick-up. This store will operate on a regular basis through the full 18 week CSA season, and also during fall share distribution.

Credits or balances on your account maybe used throughout the 18 week summer and 4 week fall season delivery dates.

The store will be open for orders beginning the Friday before the delivery week until Mondays at 12:30pm. An email notification that the web-store is open for your order will be sent out once the store contents have been updated on Fridays.

As with the CSA program, you may change your pick-up location by the evening before the pick-up date.

Newsletters and Notifications

We will continue to send out a weekly e-mail newsletter with information regarding what veggies you will receive that week, any farm news and recipes. An automated e-mail will be sent to you to remind you of your veggie pick-up on the morning of the pick-up day.

It is important that you read the news sent to you as it may contain important information about your pick-up, however if you do not want the automated reminders, this feature can be turned off.

Please enter csa@rootsdown.ca in to your email contacts so that our messages to you do not get stuck in your junk mail filter.