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CSA Program Policy

CSA

CSA Program Policy

Community Supported Agriculture (CSA) is a direct relationship between farmer and eater with a philosophy based on mutual respect between the two. In order for the CSA to run smoothly it is important for both parties to understand and adhere to a set of guidelines which are outlined below.

We are currently using a web-based software program called "Farmigo" for our members to register for the CSA and for us to manage their CSA account. This will also allow for members to be able to manage their own accounts. This program was designed specifically for farmers to help better manage their CSA programs.

CSA Options

This year we will be offering the 18 week (full share) weekly pick-up program, a 9 week (half share) bi-weekly pick up program, and a fall CSA share consisting of 4 bi-weekly pickups through November and December.

The cost of these programs are as follows:

  • Full CSA Program - 18 deliveries - $550 - Paid in full or 3 installments*
  • Half CSA Program - 9 deliveries - $300- Paid in full or 3 installments*
  • Fall  CSA Program - 4 deliveries - $150- Paid in full or 3 installments*

* First installment is due at time of sign-up and final installment must be dated no later than June 30th.

Save when purchaing a summer and fall CSA together before June 30th!

Combo Summer and Fall CSA

  • $690 for full summer and fall CSA (save $10)
  • $445 for bi-weekly and fall CSA  (save $5)    

Payment Information                                         

You may choose to make a payment online through PayPal, Interac e-mail money transfer through online banking, or by mailing us a check. Your online Farmigo account will send you payment confirmation and allow you to view your payment status.

CSA Season Start Date

The projected 1st delivery date of the CSA program and web-store orders is Wednesday, June 18th for Wednesday delivery (or Thursday the 19th or Saturday the 21st depending on your delivery location). This date is subject to change due to weather as we want to ensure that we have a diversity of veggies available from week one of the CSA program. If the CSA starts earlier or later, the duration of the season will stay the same at 18 weeks for the full summer season and the end date will be adjusted accordingly. This should not impact the Fall CSA season dates.

Bi-weekly CSA members may receive their 1st CSA share starting on June 18th/25th (19th/26th or 21st/28th depending on their pick-up location). We stagger the start dates of our bi-weekly CSA members in order for us to have a consistent amount of veggies to harvest each week.

Missed Pick-Ups and Vacations

Through "Farmigo," CSA members will be allowed to "take a vacation" from their CSA pick-up as long as it is established two days prior to the pick-up date. This can be done through your Farmigo account. When a member chooses this option, they receive a CSA share on another date (on an "off " week for bi-weekly pick-up members or by doubling up if you receive veggies weekly). Full CSA members are allowed two vacations and Half CSA members one vacation. Make-up/double-up pick-up dates will not be added to a member's account until after the delivery hold date has been placed in Farmigo. Make-up shares are not added to accounts that have not been paid for in full at the time of the delivery hold. Please login to Farmigo and place your delivery hold, we will be in touch shortly after to confirm your hold and let your know the date for your makeup share. E-mail csa@rootsdown.ca if you have any questions. 

If a member does not pick up their veggies and has not selected the vacation/delivery hold option or notified us otherwise, they will not be able to schedule a make-up delivery. However, there are no worries about your veggies going to waste as they will be donated through various channels. Another option would be to have a friend or family member receive that week's veggies. There is no need to notify us if that is the plan; however, please forward to them that week's newsletter containing information regarding the veggies they will receive.

Members will be notified as additional options become available such as bulk items for processing. 

Refunds

Thank you for joining the CSA and making a commitment to the farm. The CSA is the main focus of the farm. CSA shares always get priority for available vegetables as soon as there is enough of a crop for all of the shares. This means that as soon as you sign up, we are planning and growing your share. In this model, refunds don’t really work because as soon as you sign up, we consider your share in what we are growing and start allocating a portion of the harvests to your shares. There is a lot of coordination on the backend, like conducting a symphony to make it all work. We offer the makeup shares as a handy convenience, however, the vegetables are there ready to go every week because that’s our commitment to you.   

Newsletters and Notifications

We will continue to send out a weekly e-mail newsletter with information regarding what veggies you will receive that week, any farm news and recipes. An automated e-mail will be sent to you to remind you of your veggie pick-up on the morning of the pick-up day.

It is important that you read the news sent to you as it may contain important information about your pick-up, however if you do not want the automated reminders, this feature can be turned off.

Please enter csa@rootsdown.ca in to your email contacts so that our messages to you do not get stuck in your junk mail filter.